ReSolv FAQ
Frequently Asked Questions
Find clear answers about appraisal, mediation, arbitration, assignments, service areas, fees, and response times from ReSolv.
Common Questions
ReSolv provides professional neutrals for insurance disputes nationwide. Below are answers to the questions we hear most often.
What is appraisal?
Appraisal is a dispute resolution process used to determine the amount of loss when parties disagree on valuation, scope, or pricing issues in an insurance claim. It is commonly used in residential, commercial, and large-loss property matters.
What is mediation?
Mediation is a confidential, non-binding process in which a neutral mediator helps the parties work toward a negotiated resolution. It is often used when parties want a structured settlement discussion without giving decision-making authority to a third party.
What is arbitration?
Arbitration is a formal dispute resolution process in which a neutral arbitrator hears the matter and issues a decision or written award. It can provide an efficient alternative to litigation for insurance-related disputes.
Who can submit an assignment?
Assignments may be submitted by insurance carriers, policyholders, attorneys, appraisal firms, independent adjusters, TPAs, corporations, government agencies, municipalities, school districts, healthcare organizations, hospitality groups, manufacturers, retailers, commercial property owners, residential property owners, risk managers, and self-insured organizations.
What states do you serve?
ReSolv is a national dispute resolution organization. If you have a matter to assign, submit the details and our team will confirm availability, service scope, and next steps for the applicable jurisdiction.